Terms & conditions

We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. We appreciate that you do not want to be showered with junk mail so we will never pass on your details to anyone else unrelated to providing you with our service. We would like to keep you up to date with what we are doing and may contact you from time to time. Please read this policy to learn about our privacy practices. By visiting this Website, you are accepting the practices described herein.

Ocean Passions SL may change this privacy from time to time by updating this page. We encourage you to check this page from time to time to ensure that you are happy with any changes. 

This privacy statement and terms and conditions covers dolphinsgrancanaria.com operated by Ocean Passions SL.  Within the scope of an intermediary service, Ocean Passions SL shall provide the visitors and Suppliers of tours or tourist services with this booking Platform.  

As an intermediary of touristic services, Ocean Passions SL acts as an intermediary of touristic services, Ocean Passions SL offers an internet-based booking system to the user and providers of tourist services. Since Ocean Passions SL only acts as an intermediary, any contract concluded are exclusively between the user and the provider on their terms and conditions. Ocean Passions SL itself is not a provider and therefore not a contracting party of the touristic services.

Information in accordance with legislation 34/2002 July 11th (Art. 9 and 10)

Proprietor: Ocean Passions SL Address: Calle Abubilla 28, Santa Agueda,  Gran Canaria, 35128 Contact: info@dolphinsgrancanaria.com The domain www.dolphinsgrancanaria.com is owned by Ocean Passions SL

Registered in Registro Mercantil de Las Palmas – Registration

Intellectual Property Policy

Ocean Passions SL cannot assume liability for incorrect, inappropriate or unlawful use of the information appearing on Web pages www.dolphinsgrancanaria.com. Within the limits established by law, Ocean Passions SL assumes no liability for the lack of veracity, integrity, updating and accuracy of the data or information contained in their Internet sites.

The contents and information of Web pages can be made by www.dolphinsgrancanaria.com staff, Ocean Passions SL or external collaborators. Web pages from www.dolphinsgrancanaria.com can contain links to other third party sites that Ocean Passions SL is unable to control. Therefore, Ocean Passions SL cannot assume responsibility for the content that may appear on these pages. The text, images, sounds, animations, software and other content included in www.dolphinsgrancanaria.com are property of Ocean Passions SL or its owners. Any transmission, distribution, transfer, reproduction, storage or total public total or partial communication, must have the express consent of Ocean Passions SL.


Intellectual property rights (Organic Law 15/1999 December 13th)

To have access to some www.dolphinsgrancanaria.com services offered through the website you must provide some of your personal information. In compliance with the provisions of Law 15/1999, from December 13th, Intellectual property rights, to inform you by filling out the forms, your personal data will be incorporated and treated in a file, duly registered as the property of Ocean Passions SL to provide services (duly described) and to inform you about any business information from Ocean Passions SL. In any case, your data will not be transferred to third parties other than those indicated. You may exercise the rights of access, rectification, cancellation and opposition of your personal data writing to info@dolphinsgrancanaria.com

Terms and Conditions – Internet Sales

These terms and conditions apply to each ticket purchased through the dolphinsgrancanaria.com website by you, the purchaser (referred to as “you” or “your”) from us, Ocean Passions SL a company registered in Spain under company number B76304674 and having its registered office at Calle Abubilla 28, Santa Agueda, Gran Canaria, 35128 ( “Ocean Passions SL”, “we” or “us”).

Website use policies

The user declares that he or she is of legal age (over 18 years of age) and has the legal capacity to acquire the services offered via the website in accordance with these General Conditions, which he or she comprehends and understands in its entirety. In the event of contraction by a minor, Ocean Passions SL will not be responsible for the expenses incurred by the minor, parents or guardians.
Use of this website implies an agreement between the user and Ocean Passions SL, by means of which he or she expressly agrees to full and unreserved adherence to each and every one of the General Conditions published by Ocean Passions SL at the moment in which the User accesses this portal, especially those established on the limitation of liability of both Ocean Passions SL and any provider of tourist services or tours. Therefore, the User must carefully read the General Conditions each time he or she uses the website, given that the Conditions may have been modified since the last time it was accessed by the User.
Ocean Passions SL understands that those who use its website, booking the various activities and excursions, fulfil the necessary legal requirements regarding the ability to enter into these contracts and that, given this, tacitly agree to be subject to the terms and conditions in the following sections.
Ocean Passions SL is not responsible for any damages that may be suffered by the User in using this website, such as viruses or other harmful element, inconvenience or incident of any kind.
This website is solely and exclusively for the personal use of the User. Modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation for commercial or equivalent gains are prohibited.
The User agrees to use the services and contents of www.dolphinsgrancanaria.com in accordance with the Law and the general and particular terms and conditions of the services offered at any time, and must refrain from using them for:
Introducing software or applications to the network with the intention of causing damage to the computer systems of Ocean Passions SL, its providers or third-party Users of the internal network or of this website. 
Performing illegal activities, contrary to good faith, customs, morals or public order. 
Performing activities that constitute a violation of the regulation on intellectual and industrial property or any other norm of the applicable legal order. 
Making speculative, false or fraudulent applications or contracts. 
The User is responsible for providing his or her data correctly during the contracting processes established on the website, and the User must always enter all the identification information correctly and exactly as they appear on the ID or passport.
The User will answer to, in any case, the veracity of the information provided and will be responsible for communicating to Ocean Passions SL any modification thereto, with Ocean Passions SL reserving the right to exclude any User, who has provided false information, from the registered services, without prejudice to the other actions that proceed in Law.
Ocean Passions SL offers its website and access to it for free, dedicating time and effort in keeping it updated and in proper working order. The limitation of liability of Ocean Passions SL responds to and is based on the applicable legislation.
If for reasons of force majeure it is impossible to execute the purchases or reservations of services contracted through Ocean Passions SL, provided that Ocean Passions SL does not have the capacity to resolve said causes, it will be exempt from any social, legal or economic responsibility that affects such situations.
Ocean Passions SL reserves the right to deny or withdraw access to the website at any time and without prior notice to users who do not comply with these General Conditions or who have misused the services and content published on it.

Placing and Cancelling Orders

Before your booking is processed, verify that the details you have entered about yourself and your reservation requirements are correct. Once confirmed by you, Dolphins Gran Canaria will accept no responsibility for, or offer any refunds for, loss arising as a result of any incorrect information provided by you at the time of ordering your ticket(s), unless this is due to our error. If tickets ordered by you become unavailable for any reason then you will be informed of this by Dolphins Gran Canaria. Dolphins Gran Canaria reserves the right to complete the transaction by issuing part of the total order, or to cancel it completely. In either event, you will be refunded for any tickets ordered but not received and this will be the only liability that we have to you.

  • We have a cancellation policy of 48 hours notice <48 hours before the trip –> 100%
  • Cancellation or any changes must be made either by email, telephone, in person and receive a confirmation from Dolphins Gran Canaria.
  • The resale of tickets is prohibited. Dolphins Gran Canaria reserves the right to cancel any tickets that have been resold.
  • Dolphins Gran Canaria & its providers reserve the right without refund or compensation to refuse admission to any persons whose conduct is disorderly or unbecoming.
  • Dolphins Gran Canaria may vary advertised programmes, event times and audience capacity without prior notice.
  • Dolphins Gran Canaria may use the ticket holder’s image or likeness in any live or recorded video display, photograph or picture
  • Dolphins Gran Canaria may postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond reasonable control.
  • If the user does not appear at the specified time at the specified location (no show), without having informed Dolphins Gran Canaria or the provider of his cancellation, the entire price of the activity or service is due. This does not affect any further claims for damages by Dolphins Gran Canaria or the provider.
  • By transacting on our website, purchaser certifies that purchaser is at least 18 years of age and understands and accepts these conditions of use.


Prices quoted are in Euros and are inclusive of applicable IGIC.

Our Liability to You

If we are in breach of the arrangements under these terms and conditions, we will not be responsible for any losses that you suffer as a result, unless the losses are a foreseeable consequence of the breach. Loss or damage is foreseeable if either it is obvious that it will happen or where they could be contemplated by you and us at the time you purchased your tickets. Dolphins Gran Canaria will not be responsible for paying any compensation to you for any loss or damage to property incurred unless the loss or damage was suffered as a result of our negligence or other breach of duty.

Your Safety

Whilst Dolphins Gran Canaria is committed to ensuring that proper safety precautions are in place to try to prevent injury to customers, you acknowledge the risk of injury whilst attending your tour organized by Dolphins Gran Canaria, despite such precautions being taken, and you agree that you are assuming all risk and danger arising from your attendance.  Dolphins Gran Canaria will not be responsible for paying any compensation to you for any injury, loss or damage suffered by you.

General Ticketing Conditions

You may not transfer any of your rights under these terms and conditions. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect. The personal data provided by you will be used to fulfil your order and will be held by us in accordance with our Privacy Policy. As set out in our Privacy Policy, we will also retain your details for the purposes of notifying you about future ticket sales and other events, initiatives, products and services that we feel may interest you. We will not share your details with any third party without your prior consent. If you do not want your personal data to be retained for these purposes, please notify us. The contract between us shall be governed by the law of Spain and any dispute arising under this contract shall be referred to the relevant courts having authority.


This privacy policy applies to information collected through our website, tele sales and authorised outlets and forms part of our General Terms and Conditions.

What information do we collect?

  • Information collected by us is your name, contact information including email-address, location and other information as relevant.

What do we use your information for?

  • Any of the information we collect from you may be used in one of the following ways:
  • We require this information to make a reservation, confirm your booking, and understand your needs and to provide you with the best service possible.
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we received from you).
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • To process transactions.
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product and service requested by the customer.
  • To send periodic emails
  • The email address you provide for order processing, maybe used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
  • Note: If at any time you would like to unsubscribe for receiving future emails, please send us an email to info@dolphinsgrancanaria.com
  • To administer a contest, promotion, survey or other site feature.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conduction our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies, we therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your consent

By using our site, you consent to our terms and conditions.

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